Management
Packages

This section describes our management
packages as what we support under each
management level.

Self-Managed

A self-managed service is completely managed by client. WIPL’s support will be limited.

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Standard Managed

WIPL will offer basic support and management on all our Standard Managed Services.

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Premium Managed

Focus on your own business and let WIPL manage your services. WIPL’s fully managed service package includes all necessary aspects of support required by any client.

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Self Managed

A self-managed service is completely managed by client. WIPL’s support will be limited to the following:

  • Purchase or renewal of services
  • Explaining the features and  benefits of WIPL’s services
  • Resetting the root password
  • Provisioning your services in minutes
  • Troubleshooting network performance and uptime
  • Fully managed hardware
  • Accessing your services via root/administrative access
  • Providing you the steps to migrate your hosting

Standard Managed Services

WIPL will offer basic support and management on all our Standard Managed Services, which includes and is not limited to :

  • Purchase or renewal of services
  • Explaining the control panel features & reboot functions WIPL’s  services
  • Resetting the root password
  • Troubleshooting network performance and uptime
  • Fully managed hardware (Component)
  • Accessing your services via root/administrative access
  • Providing you the steps to migrate your hosting
  • Installing your WIPL SSL certificate on qualified WIPL products
  • Updating and patching core operating system
  • Backing up content and data on services
  • Management upto 10 websites only.

Premium Managed Services

Focus on your own business and let WIPL manage your services. WIPL’s fully managed service package includes all necessary aspects of support required by any client :

  • Purchase or renewal of services
  • Explaining the features and  benefits of WIPL’s services
  • Resetting the root password
  • Provisioning your services in minutes
  • Troubleshooting network performance and uptime
  • Fully managed hardware
  • Accessing your services via root/administrative access
  • Providing you the steps to migrate your hosting
  • Installing your WIPL SSL certificate on qualified WIPL products
  • Updating and patching core operating system
  • Backing up content and data on services
  • Setting up your services
  • Providing dedicated sales and support line 24x7x365
  • DNS Setup
  • Domain Setup
  • Content Migrations
  • Advanced Performance Analysis
  • Apache Tuning
  • MySQL Tuning
  • Security Scan & Audit (SSA)
  • Intrusion Prevention
  • Custom Firewall Rules (IPtables only)
  • Application or Software Installs
  • Database Management
  • Malware & Blacklist Removal
  • PHP Version Upgrade
  • PHP Module Installation

Not Supported with any package:

  • Troubleshooting any client, script, application or content installed by customer
  • Control panel plugins & add-ons we make best effort but can not support third party plugins on the control panel
  • Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog
  • Training about the Internet/ how to use emails and any basic operations.
  • Configuring your website’s SEO settings
  • Configuring your email client
  • Configuring your FTP client
  • Checking for cross browser compatibility
  • Fixing hacks due to customer-controlled vectors

NOTE :

  1. This does not include command line, Tomcat, or IIS SSL installations.
    All Managed services have the ability to run backups, but must be manually run. Premium Managed services run backups Daily.
    Backups are not part of the services. Please buy backup services as an add-on, when you order the services or speak to our Sales Specialist to order backup services.
  2. Training or education on the operation of any aspect of Internet technology does not fall under our scope of work. We expect that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.
  3. HandsOn Admin Services are an excellent resource to allow you to pay for common services administrative tasks that can be time consuming or require a special area of expertise while maintaining overall control of your services. Tasks are a one-time fee per service request instead of a monthly fee as with the Fully Managed plans. HandsOn Admin Services are currently available for Windows & cPanel & Webuzo based services only.

Still have questions? Call our Experts +91-141-4105555