Backup Policy

SHARED & RESELLER HOSTING

We undertake periodic backups of data on our shared hosting servers, email infrastructure but the final responsibility for all backups of the data on your hosting packages rests with you. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore.

You may request us for any one copy of available backup from a week (from the date of request) and in most cases we will be able to provision this from our disaster recovery backups. However, this is not a part of our core hosting services and is merely a last resort. We will try our best to help you out but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard.

Backup Restoration Charges:

In the event you want any backup from our available backups to be restored, following fee is applicable in advance:

₹ 1000 + 18% Service Tax to provide backup on the Shared Hosting package,
₹ 3500 + 18% Service Tax for a Reseller Hosting package upto 10 cPanel Accounts.

Remote backup Plans
Since backups are customer’s responsibility, unless you’ve taken an offsite backup from WIPL. We strongly recommended that you make use of Remote Backup Plans for reliable and cheap offsite backups.

VPS HOSTING

We do not maintain any back-ups that can be restored on a per server or package basis. While a cloud VPS is protected from data loss caused by a hardware failure, there are other causes of data loss that this can’t protect against, such as file corruption, malware or hacker attacks, and accidental deletion. Of these, accidental deletion is probably the most common form of data loss where a mistyped command can see the wrong file deleted.

There are different type of back-up options available through which you could protect your data :


1) Local Back-ups
:
Local Back-ups are an easy and cheapest backup option, but their security and safety is an utmost concern. During the event when your machine crashes or OS creates an issue or any catastrophic event, local backups can be destroyed and hence you are left with nothing in your hand.

Further, it is mandatory to keep at least 40% of your storage space vacant in order to help the back-ups run smoothly without failure.


2) R1Soft Backup Licenses [Highly recommended]

At the other end of the spectrum, we have R1Soft backup licenses. R1Soft Continuous Data Protection (CDP) is a tool that runs with a backup agent on your server and requires you to set up a secondary server with the free CDP Server software. The backup agent can make timed backups to the CDP server as often as every 15 minutes where required. After the initial backup of the server, only changes are backed up at subsequent backup intervals, meaning faster backups with lower data transfer. This also reduces the amount of storage required on the CDP server to hold a long period of backed up data.

When it comes to restoring your files you can restore individual files or directories to your server, and pick the version of the file from any backup point after the initial full backup was made, making it a very flexible backup solution.

R1Soft Backup Prices starts at Rs.1000/Month for 100 GB


3). rsync Backups [Least recommended]

In the middle, we have storage space for manual backups, referred to as rsync backup. With this you are given some storage space equal to the disk size of your VPS, then you can use whichever tools you like to back up your data to that space, with rsync being the commonly used tool for Linux servers. While rsync is a great tool for mirroring backups (having two identical copies of the data), there are also tools such as rdiff-backup that also store the changes to files with the backup, allowing you to restore changes and deleted files in a similar manner to using

Rsync Storage cost starts with Rs.750/Month for 100 GB.

Even if you choose not to use one of our suggested backup options, we still strongly recommend that you make some form of backup somewhere, whether that’s to another server, or even to a computer at your home or office

Remote backup Plans

Backups are not included in the default plan of the VPS and are customer’s responsibility, unless you’ve taken an offsite backup plan separately from WIPL we are not maintaining any backups of your VPS and hence it’s strongly recommended that you make use of Remote Backup Plans for reliable and cheap offsite backups.

DEDICATED SERVERS

While we maintain your backups on secondary drive of your server if you ordered it along with the server., it is still not protected from data loss caused by a hardware failure and other causes of data loss that this can’t protect against, such as file corruption, malware or hacker attacks, and accidental deletion. Of these, accidental deletion is probably the most common form of data loss where a mistyped command can see the wrong file deleted. In case you have taken the server with a single drive, there are no backups that are taken on the server and you might lose your data when the drive fails.

We strongly recommend to maintain an offsite backup for all your critical data.

There are different type of backup options available through which you could protect your data :


1) Local Back-ups
:
Local Back-ups are an easy and cheapest backup option, but their security and safety is an utmost concern. During the event when your machine crashes or OS creates an issue or any catastrophic event, local backups can be destroyed and hence you are left with nothing in your hand.

Further, it is mandatory to keep at least 40% of your storage space vacant in order to help the back-ups run smoothly without failure.


2) R1Soft Backup Licenses [Highly recommended]

At the other end of the spectrum, we have R1Soft backup licenses. R1Soft Continuous Data Protection (CDP) is a tool that runs with a backup agent on your server and requires you to set up a secondary server with the free CDP Server software. The backup agent can make timed backups to the CDP server as often as every 15 minutes where required. After the initial backup of the server, only changes are backed up at subsequent backup intervals, meaning faster backups with lower data transfer. This also reduces the amount of storage required on the CDP server to hold a long period of backed up data.

When it comes to restoring your files you can restore individual files or directories to your server, and pick the version of the file from any backup point after the initial full backup was made, making it a very flexible backup solution.

R1Soft Backup Prices starts at Rs.1000/Month for 100 GB


3) rsync Backups [Least recommended]

In the middle, we have storage space for manual backups, referred to as rsync backup. With this you are given some storage space equal to the disk size of your VPS, then you can use whichever tools you like to back up your data to that space, with rsync being the commonly used tool for Linux servers. While rsync is a great tool for mirroring backups (having two identical copies of the data), there are also tools such as rdiff-backup that also store the changes to files with the backup, allowing you to restore changes and deleted files in a similar manner to using

Rsync Storage cost starts with Rs.750/Month for 100 GB.

Even if you choose not to use one of our suggested backup options, we still strongly recommend that you make some form of backup somewhere, whether that’s to another server, or even to a computer at your home or office

## Important Information ##

Backups are not included in the default plan of the VPS and are customer’s responsibility, unless you’ve taken an offsite backup plan separately from WIPL we are not maintaining any backups of your VPS and hence it’s strongly recommended that you make use of Remote Backup Plans for reliable and cheap offsite backups.

Your Options

Correcting/Updating Personal Information. If your information changes, or if you no longer desire our services, we will endeavor to provide a way to correct, update or remove your personal data in our records. In most cases, this can be achieved via our billing system at https://manage.wiplon.com  or by emailing us at: billing@mywipl.com

Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at billing@mywipl.com . In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.

Data Security

We use technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask you to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.

Children

This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.

Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use or disclose previously collected personal information, we will provide you with thirty (30) days’ advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

Concerns. We encourage individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting us at:

Webspiders Interweb Pvt. Ltd
304, Whispering Palms, Subhash Marg,
C-Scheme Jaipur – 302001, India
E-mail: billing@mywipl.com

We will endeavor to resolve any concerns.

Questions. If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us: billing@mywipl.com

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